Shipping Policy

Shipping Policy:

Orders are processed within 2-3 business days after boards are completed or available from stock inventory. Shipments are not made on weekends or holidays.

In periods of high order volume, processing and shipping may be delayed by a few days. Please allow extra time for delivery during these periods. If there is a significant delay in processing your order, we will notify you using the email or phone number provided at the time of purchase.

Shipment tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours of pick up.

Damages

Kanuk Board Co is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials, photograph damage to packaging and products in question before filing a claim with carrier. Claims should be processed via the carriers website under their instruction.

Route Package Protection:

Route Package Protection is a service that provides insurance for your orders during shipping. It protects against issues such as:

  1. Lost Packages: If your package is lost in transit and cannot be located, Route will help you file a claim and reimburse or replace the item.

  2. Damaged Items: If your package arrives damaged, Route ensures you can receive a replacement or refund after filing a claim.

  3. Stolen Packages: If your package is marked as delivered but is stolen from your property, Route provides support to recover your losses.

This service is offered at checkout for a small additional fee, giving customers peace of mind for their shipments. In the event of an issue during shipping, please reach out to ORDERS@KANUKBOARDCO.COM