Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue. Kanuk Board Co is not liable for any products damaged or lost during shipping. If you your board arrives damaged, please contact the shipment carrier to file a claim. Please note that you should photograph any damage to the board and packaging as part of filing a claim with carrier. Claims should be processed using the carrier's website.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.